Let’s get it sorted.

Size selection, change of mind or other non-defect reasons: you pay return shipping and, for exchanges, the replacement shipping cost. Original shipping charges and associated non-refundable shipping tax are excluded from your refund.

Confirmed product defects, shipping damage or incorrect items: SCHWER covers the related return and replacement shipping costs. We will confirm the appropriate resolution and any original shipping refund before processing.

We explain applicable shipping costs and your estimated refund before you send anything back. If we offer a paid return label, we confirm its cost and how it will be paid or deducted. You may instead arrange your own trackable shipping following our instructions.

This policy applies to purchases from schwergloves.com delivered to U.S. addresses. Submit your request within 30 days of delivery. Purchases from Amazon or another marketplace must be handled through the original platform.

• For non-defect returns and exchanges, items must be unused for work, unwashed, unaltered and undamaged, with no stains, odors or wear.
• Keep the original packaging, tags, accessories and all included items intact.
• Multi-pair packs must be returned in full. Separate products in the same order may be requested individually.

Please keep items clean and undamaged, with the original packaging and tags intact. Contact us if you need sizing help.

Eligible items may be exchanged for another size, subject to approval and replacement availability. You pay return and replacement shipping. We confirm the costs, payment method and next steps before you send your items back.

For a different product or price, contact support@schwergloves.com to check available options. We will explain and obtain your agreement to any price difference or additional payment before processing.

We normally arrange replacement shipping after the returned items pass inspection, the replacement is available and applicable payments are confirmed.

Contact support@schwergloves.com with your order number, a description and clear photos. We may request additional information or inspect the item to understand the issue.

For confirmed product defects, shipping damage or incorrect items, we cover the related costs and arrange a replacement, refund or another appropriate solution. Please wait for our instructions before buying a return label or sending anything back.

The condition requirements for non-defect returns do not automatically exclude a genuine defect discovered during use. Stop using the item when you notice a problem and contact us.

Normal wear, accidental damage and damage from improper use, washing, care or modification are not product defects. We assess the information and, where needed, the item itself; damage alone does not determine responsibility.

Cut-resistant gloves are not cut-proof or puncture-proof. Do not test them by cutting or piercing them. Follow the product-specific use and care instructions.

Apply through our online returns portal or email support@schwergloves.com. Wait for approval before shipping. We provide the return address, return reference and instructions for your request.

• Use trackable shipping, keep your receipt and submit the tracking number.
• Pack the items securely and include the packing slip or return reference.
• Send only the items approved for this request, to the address in our instructions—not automatically to the original sender’s address.

Packages sent without the correct information may require additional checks and take longer to process. Carrier delivery confirmation does not mean warehouse inspection is complete.

For eligible non-defect returns, your refund is based on the actual amount paid for the returned items, including their applicable tax. Return shipping is your responsibility; original shipping and associated non-refundable shipping tax are excluded.

The portal displays an estimate. Approval allows you to send the items back; the final refund is confirmed after receipt and inspection.

If the returned items differ from the approved request or do not meet the conditions, we will explain our findings and discuss next steps. We will not add charges that were not disclosed in advance.

Approved refunds are normally initiated within 3–5 business days after receipt and inspection, to the original payment method. Your bank or payment provider takes additional time to post the funds; initiating a refund does not mean it has arrived.

We will not replace a refund due to your original payment method with store credit without your agreement.

Refunds for returned exchange items are calculated against the original payment and any refunds already issued, so payments are not refunded twice.

Contact us if you need help with a replacement. We review the original order, replacement delivery date, item condition and reason for the request, then confirm the applicable timeframe, resolution and costs before you send it back.

An exchange does not automatically start a new 30-day return window. It also does not mean an eligible issue will automatically be declined.

For non-defect reasons, items that have been used for work, washed, altered or damaged, or have missing items, packaging, tags or accessories, do not qualify.

Items clearly marked Final Sale before purchase cannot be returned or exchanged for size selection or change of mind. Please still contact us about incorrect, damaged or suspected defective items.

We may ask for proof of purchase, photos or other reasonable information to verify a request. We may decline requests involving mismatched returned items, duplicate refunds or documented false claims, and will explain the reason.

Contact support@schwergloves.com as soon as possible, preferably within 12 hours of placing your order, with your order number and requested change.

We will try to help, but cancellation or changes depend on fulfillment progress and are not guaranteed. Orders already shipped follow the applicable returns process.

Email support@schwergloves.com with your order number and the help you need. If you disagree with an assessment or inspection result, reply to the original email with additional information so we can review it.

This policy does not limit rights provided by applicable law.