Returns & Exchanges

Need help with a return, a different size or an item issue? We’ll explain your options, applicable shipping costs and estimated refund before you send anything back.

1. Eligibility

This policy applies to orders purchased on schwergloves.com and delivered to U.S. addresses. Please submit your return or exchange request within 30 days of delivery.

For non-defect returns and exchanges, items must:

• Not have been used for work, washed or altered.
• Be clean and undamaged, with no stains, odors or wear.
• Include the original packaging, tags, accessories and all included items.

Multi-pair packs must be returned complete. Separate products within the same order may be returned individually.

For purchases made through Amazon or another marketplace, please use the original platform’s returns process.

2. Size Exchanges

Eligible items may be exchanged for another size, subject to approval and replacement availability.

You are responsible for return shipping and replacement shipping costs. We’ll confirm these costs and the next steps before you send your items back.

For a different product or price, contact support@schwergloves.com. Any additional payment or refund of a price difference will be explained and agreed upon before processing.

Replacement items are normally shipped after the returned items pass inspection, the replacement is available and any applicable payment is confirmed.

Not sure which size to choose? Contact us for sizing help before requesting an exchange.

3. Change-of-Mind Returns

Eligible items may be returned for a refund to the original payment method.

Your refund is based on the amount actually paid for the returned items, including applicable item tax. You are responsible for return shipping. Original shipping charges and associated non-refundable shipping tax are excluded.

If we offer a paid return label, we’ll explain its cost and whether it will be paid separately or deducted from your refund before you agree. You may instead arrange your own trackable shipping following our instructions.

4. Incorrect, Damaged or Defective Items

Please contact support@schwergloves.com with your order number, a description of the issue and clear photos.

We may request additional information or inspect the item to understand the problem. For confirmed product defects, shipping damage or incorrect items, SCHWER covers the related return and replacement shipping costs and arranges a refund, replacement or another appropriate solution. We’ll also confirm any applicable refund of original shipping charges.

Please contact us before buying a return label or sending an item back.

The condition requirements for non-defect returns do not automatically exclude genuine defects discovered during use. Stop using the item when you notice a problem and contact us.

Normal wear, accidental damage and damage caused by improper use, washing, care or modification are not product defects. We assess the information provided and, where necessary, inspect the item to determine the appropriate resolution.

Cut-resistant gloves are not cut-proof or puncture-proof. Do not test them by cutting or piercing them. Follow the product-specific use and care instructions.

5. Requesting and Shipping a Return

Start your request through our online returns portal, or email support@schwergloves.com.

Wait for approval and return instructions before shipping. We’ll provide the return address, return reference and packing instructions for your request.

When sending an approved return:

• Use trackable shipping and keep your shipping receipt.
• Submit the tracking number through your return request.
• Pack the items securely and include the packing slip or return reference.
• Send only the items approved for that request.

Use the address in our approval instructions rather than the original package’s sender address.

Packages sent without the necessary information may require additional checks and take longer to process. Carrier delivery confirmation does not mean warehouse inspection is complete.

6. Inspection and Refund Amounts

Approval allows you to send the items back. The final refund is confirmed after receipt and inspection.

Amounts displayed in the returns portal are estimates. Applicable shipping costs and the expected refund will be explained before you send your items back.

If returned items differ from the approved request or do not meet the return conditions, we’ll explain our findings and discuss the next steps. We will not add charges that were not disclosed in advance.

7. Refund Method and Timing

Approved refunds are normally initiated within 3–5 business days after receipt and inspection, to the original payment method.

Your bank or payment provider may take additional time to post the funds. Initiating a refund does not mean it has reached your account.

We will not replace a refund due to your original payment method with store credit without your agreement.

For returned exchange items, refunds are calculated against the original payment and any refunds already issued. Payments will not be refunded twice.

8. Help After an Exchange

If your replacement still has a problem, please contact us.

We’ll review the original order, replacement delivery date, item condition and reason for your request, then confirm the applicable timeframe, resolution and costs before you send anything back.

An exchange does not automatically start a new 30-day return window. It also does not mean an eligible issue will automatically be declined.

9. Exclusions and Request Verification

For non-defect reasons, items used for work, washed, altered or damaged, or returned with missing items, packaging, tags or accessories, do not qualify.

Items clearly marked Final Sale before purchase cannot be returned or exchanged for size selection or change of mind. Please still contact us about incorrect, damaged or suspected defective items.

We may ask for proof of purchase, photos or other reasonable information to verify a request. Requests involving mismatched returned items, duplicate refunds or documented false claims may be declined, with the reason explained.

10. Order Cancellations and Changes

Contact support@schwergloves.com as soon as possible, preferably within 12 hours of placing your order, with your order number and requested change.

We’ll try to help, but cancellations and changes depend on fulfillment progress and are not guaranteed. Orders already shipped follow the applicable returns process.

11. Contact Us

Email: support@schwergloves.com

Please include your order number and a brief description of the help you need.

If you have questions about an assessment or inspection result, reply to the original email with additional information so we can review it.

This policy does not limit rights provided by applicable law.